Peter Cox
Principal
AMP, IU AdMgt, Mid Mgt DevProg
"The two most important persons in any business (the staff and the customers) are often totally ignored when determining levels of service, product suitability and other ways to improve the business process. To do so is at the peril of the business as these people are best positioned to provide honest assessments and feedback, irrespective of the success of your overall strategy."
Peter has spent over thirty years in the Retail Industry with the two major Department Stores where he reached General Manager Level and lead several major change programs.
He was CEO of the Australian Institute of Management for Queensland and the Northern Territory before moving into a CEO role for a women's clothing company and a national general management role with a major clothing and footwear retailer.
Peter's passion is to see staff and customers involved in all aspects of the business whenever possible. The NEM methodology allows this to occur. Peter also has a keen interest in Not for Profit Organizations, particularly Charities, and has been Chair of a leading palliative care organisation for the last eight years.